SAP CS Consultant

Job Description: SAP CS Consultant

About the Company:

We are a leading organization dedicated to delivering top-notch solutions and services across various industries. Our commitment to innovation and excellence drives us to seek talented professionals who are passionate about contributing to our success.

About the Role:

We are seeking an accomplished SAP Customer Service (CS) Consultant with 3 to 8 years of experience in solution design, implementation, support, and optimization. The successful candidate will have a strong understanding of SAP CS processes and extensive configuration expertise. This role involves collaborating closely with business stakeholders, regional support teams, and technical teams to provide high-quality SAP solutions and support services.

Key Responsibilities:

• Translate business requirements and process flows into functional specifications and system designs.
• Lead and support business process analysis, requirement gathering, fit-gap analysis, solution design, testing, deployment, and post-go-live support.
• Prepare functional specifications and collaborate with technical teams for enhancements and integrations.
• Execute and support Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation.
• Provide application support adhering to SLAs, change management, and project delivery standards.
• Analyze incidents, identify root causes, recommend solutions, and ensure timely resolution of support tickets.
• Coordinate with regional and local support teams, testing teams, and business users for successful release and deployment validation.
• Review, validate, and contribute to enhancement requests, defect resolutions, and continuous improvement initiatives.
• Ensure all solutions comply with organizational standards and SDLC methodologies.
• Provide functional recommendations and best practices to improve customer service processes and operational efficiency.

Requirements:

• 3 to 8 years of hands-on experience in SAP Customer Service (CS) with strong exposure to implementation, rollout, support, and enhancement projects.
• Participation in at least one full-cycle SAP implementation or global rollout project.
• Strong understanding of SAP CS business processes such as Service Management, In-House Repair Management, Field Service Management, Service Contract Management, and Warranty and Returns Processing.
• Extensive experience in SAP CS configuration and customization, including Service Notifications, Service Orders, Service Order Settlement, and more.
• Proficiency in service and repair processes, including repair processing, returns processing, debit memo requests, and service billing.

Preferred Qualifications:

• Experience with maintenance plan scheduling, service lifecycle management, and integration with external applications.
• Knowledge of customer activity sheet (CATS), timesheet entry, and resource-related billing processes.
• Experience integrating SAP CS with external systems through IDocs, Proxies, SAP PI/PO, and other middleware platforms.
• Strong integration knowledge with SAP SD, FI/CO, MM, and PS modules.

Location:

Bangalore, Karnataka, India